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Basic Information

Reference Number

0000402661

Issuing Organization

City of Grand Rapids

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

920-45-252

Title

Utility Response Management and Dispatch System

Source ID

PU.AG.USA.2175162.C16021801

Details

Location

United States, Michigan, Kent County

Purchase Type

Duration: 1 year
Option: 2, 1 year renewals

Piggyback Contract

Description

Complete bid details can be located in the attached documents.
*
The City of Grand Rapids is issuing this Request for Proposal (RFP) to obtain proposals from qualified and experienced utility response management software companies for utilities, including after-hours call answering, dispatch system operations, and integration with other city systems.

Dates

Publication

10/27/2025 05:00 PM EDT

Bid Intent

Not Available

Question Acceptance Deadline

11/14/2025 02:00 PM EST

Questions are submitted online

Closing Date

11/25/2025 11:00 AM EST

Contact Information

Jeffrey Poll

616-456-3973

jpoll@grand-rapids.mi.us

Bid Submission Process

Bid Submission Type

Electronic or Physical Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
No entries

Disclaimer Thank you for your interest in our bid opportunities and we welcome you to submit a response. Please be sure to review and comply with all specifications and requirements.