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Basic Information

Reference Number

0000385217

Issuing Organization

City of Grand Rapids

Solicitation Type

RFI - Request for Information (Formal)

Solicitation Number

920-45-240

Title

Chatbot Services

Source ID

PU.AG.USA.2175162.C16021801

Details

Location

United States, Michigan, Kent County

Piggyback Contract

Description

The City of Grand Rapids (the City) is seeking information regarding the development and implementation of an artificial intelligence (AI) powered chatbot service primarily as a customer service channel and potentially as an assistant for City employees serving customers.

Dates

Publication

04/25/2025 05:00 PM EDT

Bid Intent

Not Available

Questions are submitted online

Closing Date

05/09/2025 11:00 AM EDT

Contact Information

Jeffrey Poll

616-456-3973

jpoll@grand-rapids.mi.us

Bid Submission Process

Bid Submission Type

Electronic or Physical Bid Submission

Pricing

In attached document

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	Yes	No
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