RFP/23/004 - 2023 UCAAS SOLUTION REPLACEMENT PROJECT

The City of Lansing is seeking proposals for a cloud-based Unified Communication as a Service (UCaaS) system to replace and modernize its 14-year-old Avaya system. The existing system serves all city locations and is end of life. The city currently has over 850 IP phones across all locations along with over 200 analog emergency phones, fax machines, alarms and elevators. The City of Lansing employees nearly 1,100 workers that consist of full-time and part-time employees. Our goal is to reduce the number of physical phones.