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Basic Information

Reference Number

0000329650

Issuing Organization

City of Ann Arbor

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

23-51

Title

Enterprise Chatbot

Source ID

PU.AG.USA.1188.C6048051

Details

Location

United States, Michigan, Washtenaw County

Piggyback Contract

Description

The City is seeking an omnichannel chatbot solution to enhance the City’s self-service options and to respond to questions consistently in an effort to improve customer satisfaction.

Dates

Publication

09/07/2023 02:29 PM EDT

Question Acceptance Deadline

09/18/2023 03:00 PM EDT

Questions are submitted online

Closing Date

10/05/2023 11:00 AM EDT

Contact Information

Colin Spencer

cspencer@a2gov.org

Kevin Eyer

kreyer@a2gov.org

Bid Submission Process

Bid Submission Type

Physical Bid Submission