Specifications include, but are not limited to: The STLTO is seeking one or more financial institutions to provide various banking services that will meet the operational needs of the STLTO. The STLTO may choose to divide services between banking institutions if it is in the best interest of the STLTO. All deposits must be managed consistent with applicable local, state, and federal laws. 1. Customer Service Please include the following information in your proposal for Customer Service: A description of the customer service approach your financial institution will employ with the STLTO. Factors include training, initial testing and set-up, equipment servicing, and communication. i. The names, email addresses, and telephone numbers of staff members who are authorized to respond to operational, pricing, and technical questions related to this RFP. ii. The name, email address, physical address, one paragraph bio, and telephone number of the primary relationship manager and secondary relationship manager(s), if any, who will be assigned to the STLTO. iii. The current total percentage of public deposits held by the banking institution. iv. The institution’s experience in serving similarly situated governmental entities. Staff qualifications and general experience of those individuals who will be assigned to work with the STLTO. v. A description of the institution’s corporate structure, including holding companies, parents, subsidiaries, or corporate affiliates. vi. The role of any third-party processor to be used in providing the services listed in this RFP. General Account Services A. The STLTO currently operates the following public funds banking accounts. The STLTO requires an account structure that meets the needs outlined below. Each of the following accounts is a Demand Deposit Account (DDA). Proposals should be made according to the current structure, but alternative account structure recommendations, if applicable, should be included as a separate exhibit within the proposal. Parking Division Account: The majority of the STLTO’s parking operations flow through this account, including the deposit of revenues and payment of accounts payable. The STLTO also sends and receives wire transfers and ACH transactions in this account. This account has a balance ranging between $1,000,000 and $2,500,000. Payroll Account: The STLTO has a separate checking account for processing payroll, which includes direct deposits for between 6,000 and 7,000 employees. The STLTO also issues check payments for some employees and other payroll-related items. This account is funded via an account transfer (Zero Balance Account) from the operating account in the amount of gross payroll. The average month disbursement of this account ranges between $8,000,000 and $9,000,000.