Specifications include, but are not limited to: •Mail surveys each month to randomized list of patients who have utilized the District for an emergency or non-emergency trip Please offer pricing for: 500-750, 750-1,000, 1,000-1,250, and 1,250 plus. •Give patients option to complete paper survey and mail or go online to complete •Visually and aesthetically pleasing web site designed survey •Visually and aesthetically pleasing paper designed survey •User-friendly format •Consistency of design across all pages/sections of the web site and paper documents •All software and licensing requirements as well as hosting for web site survey will be handled by the awarded bidder. •All collection and storage of data will be handled by the awarded bidder •A recommended bank of survey questions specifically designed An easy to use rating system for evaluation of services Questions will include but not limited to: Service Promptness Professionalism Billing Overall rating •Delivery of survey will be handled by the awarded bidder. •Collection of the survey will be handled by the awarded bidder.