Specifications include, but are not limited to: The City of Columbia is seeking proposals from qualified firms having demonstrated experience in outsourced printing and mailing of utility bills. The City of Columbia has approximately 64,000 accounts with a percentage of customers
participating in paperless billing. Below is an outline of the City’s process.
DAILY BILL PRINTING PROCESS
Meter readers go out daily to read approximately 4,000 “accounts”
Data is collected from metered location
Data recorded in MOBILE system
Data uploaded into CIS Infinity software based system.
Bills are proofed by billing auditors for accuracy
Bills are then sent electronically to the Printing and Mailing Service Vendor.
Pull-Bills are hand sorted*
Bills are inserted into envelopes (along with other inserts)
Hand sorted based on permit requirements
Delivered to post office with forms, etc.