Specifications include, but are not limited to: The contractor shall provide quality customer service and office management services in the most effective and efficient manner possible to serve individuals seeking Motor Vehicle and Driver License services ; Operate a license office under the Contractor Name as identified on the Notice of Award issued by the Division of Purchasing. Prohibit and refrain from discriminating against recipients of services on the basis of race, color, religion, national origin, sex, disability, age, or sexual orientation. Manage the license office and ensure the performance of all required duties in the collection of motor vehicle and marine sales and use taxes; and the processing of title transactions, motor vehicle and marine registrations, and driver licenses (including Commercial Driver License, nondriver licenses, permits, etc. ; AILING OF SHIPMENTS – THE CONTRACTOR SHALL SUBMIT EACH DAY’S SHIPMENT AT THE EXPENSE OF THE CONTRACTOR TO THE STATE AGENCY IN A FORM AND METHOD SPECIFIED BY THE STATE AGENCY. SECURING DATA AND EQUIPMENT – ENSURE THE INTEGRITY OF USER IDENTIFICATIONS AND PASSWORDS FOR ACCESS TO THE STATE AGENCY SYSTEMS TO PROCESS TRANSACTIONS. FRAUD PREVENTION – THE CONTRACTOR SHALL USE REASONABLE DILIGENCE TO DETECT AND PREVENT FRAUD AND SHALL IMMEDIATELY REPORT ANY INSTANCE OF FRAUD OR SUSPECTED FRAUD.