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MITEL TELEPHONE SYSTEM SUPPORT 2019


Location
Missouri
Publication Date
06/11/2019 08:50 AM EDT
Closing Date
07/09/2019 03:00 PM EDT
Issuing Organization
County of Jefferson
Solicitation Number
Description

Specifications include, but are not limited to: MITEL Applications Suite (MAS) Server Courthouse also physical location of equipment. mail MAS Licensing is as follows: (1000) NuPoint Voice Mail Box users (50) NuPoint advanced UM (2) Audio and web conferencing Ports. 1. Must be able to furnish all labor twenty-four (24) hours a day, seven (7) days a week after receiving notification of a malfunction resulting in a service interruption. All other maintenance service requests will normally be responded to within twenty-four (24) hours of the Customer's request between the hours of 8:00AM. and 4:30 PM central time, Monday thru Friday. 2. Any maintenance needs to be done that requires the system to be taken off line must be done between the hours of 6:00 PM and 7:00AM central time. 3. Maintenance will include replacement parts deemed necessary. All parts will be furnished on an exchange basis and will be new standard parts of equal quality. Exchanged parts removed for the system become the property of the vendor. 4. All emergency calls must be responded to within two (2) hours and a certified MITEL technician must be on site within t h re e ( 3) hours if the problem cannot be fixed remotely. If this objective cannot be met, the vendor will pay $500 per hour for every whole or partial hour that vendor fails to meet this time objective. 5. In the case of a PBX complete failure, the vendor must have the replacement 3300 available on site within f o u r ( 4) hours. 6. Jefferson County will have direct access to an afterhours service dispatch and may request dispatch of the technician.

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