Specifications include, but are not limited to: The system must include incident workflows to building, zone or support team, bulk assignment of incidents of all tickets or cases being entered by end users. The system must provide a way to easily search and navigate closed tickets. The system must provide tablet or mobile friendly options to manage and enter tickets. The system must have a customizable dashboard based on role or function to meet user needs. The system must include features to facilitate incident management based on priority or impact. The system must have end user notifications on work order status changes or updates. The system must have customizable problem type options that allow for custom fields based on problem type. The system must include a user friendly interface that promotes accurate collection of information. The system should include escalation notification and alert management features. The system must have the ability to merge or link incidents into a single case. The system must include timestamped notes, status, and assignment changes on incidents. The system must provide an end user portal for viewing request status and obtaining general information. The system must provide the ability for defined users to view building/department incidents and service requests.