Specifications include, but are not limited to: • Tier One Help Desk Support – Tier one support of end users including desktops, printers, workstations, & laptops. Assist with adds, moves, and changes for email and active directory systems; • Asset Tracking – Detailed inventory tracking of servers, workstations and software; • Proactive Maintenance – Provide patching and security updates to City operating systems. Manage and install all software updates; • Endpoint Security – Provide and manage Anti-Virus/Anti-Malware protection; • Server Security – Provide and manage cybersecurity solutions with advanced threat protection, virus /malware protection, and visibility into encrypted traffic; • Network Protection – Provide and manage protection for our cloud-based DNS connections, network, and users from cyberattacks at the domain level; • Mail Security – Manage email security protecting against ransomware, phishing attempts, and email fraud; • Daily Health & Safety Checks – Monitor unauthorized login attempts and run system vulnerability checks. Run comprehensive scans of the City’s systems and logs to identify potential problems in advance; • Weekly Reporting – Deliver a detailed report on the health and security of the City’s critical IT assets; • 24/7 Monitoring – Deliver information to the City quickly about errors and highlight problems that need attention; • Quarterly Assessment – The selected firm will come onsite once a quarter for a physical inspection of the City’s infrastructure, perform a network and security assessment, and ensure our technology is properly aligned to best practices and our business goals.