Specifications include, but are not limited to: 1.Spam Filter service: Inbound, Outbound, Email Encryption.2.Switch, Access Point, and Edge device management to include real-time network map, configuration backup, troubleshooting, incident resolution, and ingress/egress reporting and alerting. 3.24x7 Network Operation Center.4.Local Help desk available daily 16 x7 (0600-2200) with on-call support for Priority 1 &2 classified incidents during any non-business hours.i.Help Desk staffing to include appropriate technical staff to troubleshoot, and resolve most user requests for support to achieve first call resolution.5.Local W-2 employees for onsite support.6.Automated Change Management System.7.Automated Escalation Notification.