Specifications include, but are not limited to: A. The vendor will monitor the intercoms and assist customers. The vendor will collaborate with the County to plan for different customer service situations and improve customer service based on lessons learned.; B. If the vendor cannot resolve an issue remotely or through the intercom system, the vendor will respond to the garage within 30 minutes to resolve the issue. The vendor will immediately inform the County Parking Garage Office that they are responding to resolve an issue. The vendor will contact the County Parking Garage Office (314) 615-6289 when assistance is required to resolve an issue.; C. The vendor will perform minor maintenance and make adjustments to the PARCS equipment (as needed to keep the equipment operational).; D. The vendor will inform the County of any equipment malfunctions.; E. The vendor will purchase and replenish machine tickets.; F. The vendor will publish their contact number on each pay device to provide an alternative in case the intercom malfunctions.; G. Any preventative maintenance or replenishment of supplies will be performed during business hours. If the kiosk needs replenishment after business hours, there will be no extra charge.; H. The vendor will collaborate with County to provide training on the parking access and revenue control system, which include the pay on foot, pay in lane, and access control systems.
