Specifications include, but are not limited to: Ongoing Managed Support and Maintenance The ongoing Managed Support and Maintenance recommendation must include, but are not limited to the following requirements. 1. Data backup management with offsite replication 2. Disaster Recovery capabilities 3. Server, network and workstation monitoring 4. Remote management and support tools 5. Customer service tracking and reporting 6. Asset tracking and inventory 7. Anti Virus management 8. Hardware and Software patch management 9. Service level agreements (SLA’s) 10. Provide 24X7 support 11. Provide 8-5 M-F live helpdesk support 12. Provide ticketing software 13. One hour response time for emergency on-site repairs 14. All network technicians must complete a criminal background check.
