The system must: - Provide reliable, secure, and redundant recording of all public safety communications for accurate documentation, quality assurance, training, and legal compliance. - Support IP-based voice recordings, including NG911 call handling environments. - Record SMS and text-to-911 communications in a unified platform. - Include the ability to record, store, and playback analog radio channels for integration with existing radio infrastructure. - Support PBX and administrative phone lines for non-emergency and internal communications. - Offer intuitive playback functionality with advanced search features, time stamping, and event tagging. - Include robust security measures: access controls, audit logs, encryption. - Operate in a 24/7 mission-critical environment with high availability, redundancy, and scalable storage for long-term retention.
