Specifications include, but are not limited to: Provide application support, including software
updates, for the TeamMate software used by the Minnesota Department of Commerce Insurance Division. TeamMate
is software that is used for Internal Audit and Controls Management, and Internal Audit data analytics.
The State’s goals are to have full support available to the Department of Commerce for the TeamMate software;
upgrade the TeamMate software from version 11 to version 12; and implement the hosting solution available from
The contractor will provide the State with IT consulting and help-desk support for the TeamMate Distributed
and Centralized software, Citrix, and associated components on an as-needed basis. This includes regularly
scheduled help-desk support, remote on-call support during regular business hours, 24/7 on-call incident
support, issue handling and maintenance.
The contractor will provide consulting services to design, set up, configure, implement, deploy and support
the required upgrade of TeamMate, TeamMate data, and additional components from version 11 to version 12.