Specifications include, but are not limited to: Customer service, including account management; Inventory management, including stocking vaccines, management of stock outages, manufacturer backorders; Management of MMCAP Contract Vaccines, including price-loading, price accuracy, product additions and deletions and product expiration dating; Ordering Systems, order placement, and training; Delivery, including routine delivery, drop-shipments, special products, and emergency orders; Drug Supply Chain Security Act (DSCSA) compliance; Invoicing, including credits and rebills, chargebacks, product returns, reverse distribution, and recalls; Payment terms; Other value-added services; Implementation; Business interruption planning; Shareback credits (future potential); Fees, price structures; and Reporting.