Specifications include, but are not limited to:1. The chosen Respondent will provide a survey program to evaluate the level of customer satisfaction for the Veterans Homes. 2. The survey program will document the customer feedback and comparisons at least monthly, quarterly annually, provide for year to year comparisons, and comparison to other comparable organizations; this written documentation must include responses from residents and their family members regarding the satisfaction levels of the care the residents receive from the Home as well as MDVA employee responses as it pertains to the satisfaction of the level of the care they provide to residents. 3. The compiling of interview data results will be calculated monthly, quarterly and/or annually. 4. The results must display the year to date averages, year to year comparisons, noting anything demonstrating increase or decrease in improvements.