• Both wireless (Wi-Fi) and wired (Ethernet) internet access in Residence Hall student rooms and common spaces such as floor lounges, laundry rooms, and building lobbies. • Each student room should have at least one active Ethernet port. If only one, vendor must either allow students to connect their own unmanaged switches OR must provide equivalent solution. • Each room must have strong and stable WiFi signal. Currently this is accomplished with one access point per room. • Service Provider-provided network equipment as needed to provide service including wireless access points, switches, router(s), firewall(s), etc. • Aggregate bandwidth for internet service. • Minimum download speeds of 100 Mbps per device. • Minimum upload speeds of 100 Mbps per device. • Student use of network to be reassessed by vendor a minimum of once per academic year. Vendor will proactively increase SLA download/upload speeds to meet or exceed student needs. The University may request reassessment at any time in addition to the annual requirement. • Methods to ensure student data privacy and information security including encryption. • Methods to provision IoT devices. • Carrier redundancy and failover capabilities for both main campus and Stadium Heights locations. • 24x7x365 remote technical support available for students during academic semesters. • 24x7x365 monitoring of active network equipment and log monitoring to proactively alert for failures and abnormal activity. • On-site support technician/engineer to resolve network failures, perform level 2 troubleshooting and issues connecting devices, and to respond to service outages after hours (2-hour notification and 4-hour on-site response). • Provisions for guests and summer camp activities. • Ability to authenticate with Microsoft SAML SSO for the purpose of student network authentication / registration. • Investigation and respond to copywrite takedown notices.
