The following detailed scope of work outlines the requirements for the City’s Towing, Impounding and Storage Services Vendor. As part of its operations, the City requires 24-hour motor vehicle towing, impounding and storage services on a City as needed and directed basis. Such direction is to be by the City Chief of Police, Fire Chief, Director of Public Works, Director of Community Development, or their authorized designee(s). Impounded vehicles shall be towed directly to the Contractor’s storage facility unless otherwise directed by the City. The Contractor’s storage facility must be located within 5 miles of the Northfield city boundary. All designated vehicles at an accident site shall be towed and removed before the Contractor leaves the scene to respond to any other service call, unless its an emergency. If an involved private owner/operator makes a timely request for a tow by other than the City’s Contractor, such a request shall be honored by the Police Department. In either instance, the owner/operator is solely responsible for all associated charges. Vehicles will not be driven at any time during the towing procedure, except as incidental to the impound process. In the event that the vehicle is without tires or has flat tires, the Contractor is to tow the vehicle without damaging the wheels or rims. Contractor will be responsible for any/all damages that may arise out of the performance of towing or storage services. In addition to providing towing and storage services, Contractor shall be responsible for cleaning up all debris associated with the towed vehicle(s) at the site. This may include items such as vehicle parts, broken glass, metal or other debris, excluding commercial cargo, resulting from the accident. The required clean up shall be completed prior to Contractor leaving the site, as per instructions from the City Police Officer in charge at the site. Costs associated with the cleanup are to be considered incidental to the towing services and shall be completed without any additional compensation, absent extraordinary circumstances. In such cases, the extraordinary costs may be charged to the appropriate vehicle owner.
