II. Scope The SPPD Police Department is requesting proposals for contract police towing services from qualified towing companies. III. Purpose, Services, and Procedures These specifications are designed to ensure prompt, adequate, reasonable and uniform cost for towing services for the public and the department at the request of the SPPD. The contractor and its employees shall be required to provide services authorized in the towing industry with the attitude their service is an extension of the SPPD. Courtesy and professionalism are always expected. Interactions with the public shall be carried out with utmost respect and professionalism. Types of Police Tows: The Police Department has the authority to cause illegally parked, wrecked, driverless, abandoned, junked or otherwise inoperable motor vehicles to be removed from city streets. (1) illegally parked vehicles, abandoned vehicles, code enforcement (2) inoperable vehicles because of an accident or otherwise. (3) vehicles operated by a person who is arrested or hospitalized. (4) vehicles from any location when, in the judgment of the SPPD, the vehicle should be towed for safekeeping, or the tow of the vehicle is in the best interests of an individual or the public. (5) vehicles which are to be held as evidence in criminal proceedings; and (6) “abandoned motor vehicle(s)” (7) and others not stated herein. The City reserves the right to contact and use the services of another tow service provider (1) At the time of the City Tow request, the Contractor advises the SPPD dispatch that it is unable to perform the towing service within 25 minutes from the time of notification. (2) At the time of the City Tow request, the Contractor provides a valid reason to the SPPD dispatch as to why it cannot perform the towing service. (3) The Contractor fails to answer or respond to the City Tow request. (4) At the time of the City Tow request or after arrival at the location of the City Tow, the SPPD personnel determine that the Contractor does not have enough trucks, to tow vehicles or tow equipment to meet the City Tow request
