Minnesota Bureau of Criminal Apprehension Agency intends to continue service support agreement with verification services with Hamilton Company. The service includes: priority dispatch for contract customers, a target response time of 24 hours for a down instrument, a guaranteed response time of 48 hours for a down instrument, a guaranteed call back time of 4 hours, Parts, travel, and labor costs with option to add Verification services for Hamilton Starlet D969. The required service has been deemed a sole source purchase because Hamilton Company is the sole source provider for replacement parts, proprietary software upgrades, Hamilton factory trained and authorized service representatives, Hamilton Service Agreements and is the sole contact for escalation and services on the Microlab® platforms STARTM, NIMBUS® and VANTAGE®.
