The proposed inmate phone software system must adhere to FCC standards. The proposal must also consider that data will be exchanged with the Sheriff’s Office JMS, which resides on a secured DMZ on the County’s network. It is expected that access to the inmate phone system software be provided on a twenty-four hours seven days a week basis. The hardware and software used to support the inmate phone system software must be designed to minimize downtime and with adequate redundancy and failover capabilities to automatically recover from potential system problems. The following items are keys to a successful system at Dakota County. • Ability to provide inmate phone services to the Jail • Ability to provide investigative tools to include live monitoring and downloading of recorded calls and reports • Process and interface to inmate accounts to acquire payment for phone calls by inmates, family, and friends without dependence on County resources to manage these processes • Ability to easily generate ad hoc reports and queries • Ability to provide uninterrupted availability to the system functions and timely support for equipment/system failures • Provide customer service support to handle issues and concerns from the inmate, friends, and family • Provide timely payment and invoicing • Ability to set security levels and access of data for authorized users
