At a minimum, IT services will include the following work to manage, monitor and secure the city’s IT systems. 1. Monitoring of denoted servers and critical network components 2. 24x7 response to critical servers and infrastructure failures 3. Monitoring of firewall and denoted devices 4. Monitoring of applications 5. Remote management software on all workstations and servers 6. Server and network administration 7. Manage Microsoft service packs and security patches on servers 8. Regular inspection of network and file server 9. Regular/periodic cleaning and testing of backups by restore of test files 10. Firewall administration 11. Labor and support for migration of network operating systems/files 12. Spyware/malware monitoring, removal, and cleaning 13. Regular data security and compliance assessments and testing, including antivirus software, password protection, mail filtering, phishing, vulnerability scanning, data destruction and patch management 14. Less than 4-hour response time for server down emergencies
