The Scope of Services is intended to be Performance Based and is generally described in the Procedure and Frequency form (Exhibit A). The minimum housekeeping services expectations of the County are listed on this form and are not meant to identify every detail of the housekeeping services to be provided. The County expects the Contractor to use environmentally-preferable products, equipment, supplies and procedures that reduce levels of chemical, biological and particulate contaminates that can compromise air quality, building systems, public health, and the environment. Information and County requirements in regard to various areas of responsibility in completing the housekeeping services are as follows: A. PERSONNEL 1. All contractor personnel working in County buildings will be eighteen (18) years or older. All personnel are required to wear Dakota County photo ID badges and are expected to act professionally and responsibly at all times. Friends, relatives and children are not to be brought to the premises. A current list of all housekeeping personnel must be provided to the regional supervisor. All personnel changes must be reported to the regional supervisor immediately. 2. All housekeeping personnel must submit to a fingerprint-based national record background check in order to have appropriate access to Dakota County government buildings. 3. Keys: Dakota County will issue keys for cleaning personnel. It is the responsibility of the contractor to keep the keys with them and secure at all times. The contractor will be charged for lost keys and related expenses. Upon completion of the contract all keys must be returned to Dakota County. 4. Training: It is a requirement that the Housekeeping Contractor’s personnel will be trained in housekeeping and the County’s waste management system, use of Safety Data Sheet documents and “Employee Right to Know” (OSHA), as well as County contract obligations prior to starting work in any County building. The Contractor’s Supervisory Personnel are responsible to attend a minimum of one (1) training conducted by the County prior to the contract start date, and annually thereafter, on the County’s waste management collection system (i.e., trash, recycling and organics recycling), including any changes in material acceptance. The Contractor must train all personnel on the County’s waste management system prior to working in any County building and annually thereafter. The County will provide training materials on the County’s waste management system that the Contractor shall use during training. The Contractor must submit training information to the County Liaison on an annual basis, but no later than January 15 of the preceding year, that includes: a. Date of each training session; b. Personnel trained; c. Person and title of the person(s) that performed the training; d. Training method used; Training purpose (e.g., annual waste management system education, new personnel, annual Supervisor Personnel training, etc.); and e. Topic(s) covered 5. Supervisory Personnel: Submit resumes detailing the proposed supervisor’s work experience. Each building will have an “on-site” designated lead person and each Region will have an "on-site" designated supervisor. 6. Uniforms: Wear approved uniforms at all times. B. FACILITY SECURITY REQUIREMENTS The Housekeeping Contractor agrees to take any reasonable precautions necessary to maintain security of the building and information found throughout the building. This is meant as a guideline only and may not include every possible situation that may be security related. 1. Exterior Doors and Windows: Close exterior doors and windows that are found open. If exterior doors fail to lock at normal times report them to the Dakota County on-call maintenance person at 651-438- 4388. When leaving the facility make sure the door closes and locks. 2. Interior Doors: Doors that are normally locked should remain locked and doors that are normally unlocked should remain unlocked. 3. Unusual circumstances: Report unusual circumstances to the Dakota County on-call maintenance person at 651-438-4388. For all fire, health, or safety concerns call 911. 4. Refusing access: “Friendly Challenge” training will be provided by Dakota County if requested by the housekeeping contractor. Friends, guests, and children of the housekeeping staff are not allowed in the buildings without prior written approval by the county. 5. Building Security: The Housekeeping staffs are responsible for making sure the doors are locked when they leave. 6. Accountability: All cleaning personnel will be issued a Dakota County photo ID badge and each housekeeping staff must use this badge at the building entrance card reader at the start of their working shift and also at the end of their working shift. Dakota County will periodically run card activity reports to ensure that the proposed contractor hours and personnel are met.
