A. Core Clinical Features • Patient registration, scheduling, and demographics management. • Electronic medical record management (progress notes, labs, imaging, medications, allergies, immunizations, problem lists). • Clinical decision support (alerts, reminders, drug interaction checks). • E-prescribing with integration to local and national pharmacy networks, including for controlled substances. • Integrated lab and diagnostic test ordering and results reporting. B. Patient Engagement and Education • Patient portal with secure messaging, scheduling, and access to health records. • Patient education materials available in multiple languages, at a minimum English, Spanish, and Somali, in both digital and printable formats. Additional languages such as Hmong, Amharic, Vietnamese, Lao, and Oromo among others would be preferred. • Accessibility features (screen reader compatibility, large print options, plain-language summaries). C. Interoperability & Data Exchange • HL7 and FHIR compliance for interoperability with external health systems. • Integration with state and national health information exchanges (HIEs). • Public health reporting (immunizations, communicable diseases, syndromic surveillance). D. Administrative & Reporting Features • Billing and claims management (Medicaid, Medicare, commercial insurance). • Population health management dashboards and reporting. • Customizable analytics and reporting tools for operational and clinical outcomes. • Ability for end user to customize and format collection forms based on type of services and events (i.e. immunization clinic only versus clinical visits) • Ability for end user to customize and format reports and data downloads for analysis and evaluation E. Security & Compliance • Full HIPAA compliance for data privacy and security. • Role-based access controls and audit logging. • Multi-factor authentication for staff access. • Secure data storage and encrypted transmission. F. Implementation & Support • Project management, implementation plan, and timeline. • Data migration services from legacy systems. • Staff training (clinical, administrative, IT). • Ongoing technical support, system upgrades, hosting and maintenance.
