St. Cloud State University is requesting proposals for a cloud or vendor-hosted ticketing solution capable of supporting a wide range of ticketing activities, including Athletics and Student Life events. The solution should be scalable, flexible, and able to integrate with existing university systems. Technical/Functional Requirements Supplier requirements include, but are not limited to, the ability to: • Integrate with university systems, including credit card transaction processing • Build and manage a points/ranking system • Handle season ticket and package sales, including renewals • Support single-game and special package ticket sales • Manage ticket distribution • Facilitate fundraising and donation collection • Integrate and collect parking fees • Provide CRM (Customer Relationship Management) capabilities • Support email marketing operations • Offer robust accounting and reporting tools Vendor applicants should look to address specific scope of work areas such as the following: • Platform & Technology o General platform and operating system compatibility o Browser and mobile support (online/website) o Configurability and customization options o Integration capabilities with third-party systems o Authentication and authorization mechanisms o Application and data security o System administration tools • Functional Capabilities o Online/website ticketing functions o CRM features o Sales and ticketing operations o Ticket pricing and packaging options o Donation management o Venue management o Marketing tools o Accounting and payment processing o Reporting and analytics • Implementation & Support o Implementation timeline and methodology o Training resources and onboarding support o Ongoing technical support and maintenance o Accessibility and usability compliance • Compliance & Performance o PCI compliance and certification o Cloud performance and availability o Cloud security measures • Pricing o Overall pricing structure o Per-transaction fees o Any additional or optional costs
