Specifications include, but are not limited to: 1) Accept written referrals from MDHHS via fax or email. The written referral shall include date of referral, each client to be provided service, the address and contact information of the referred client(s), reasons for referral and the goals and objectives identified by the referring worker. If the Contractor is unable to accept a referral, the referring worker must be notified within one calendar day via email or phone. 2) Initiate contact with the MDHHS referring worker within 5 calendar days of receiving the written referral to: Confirm the referral; Discuss case dynamics; Identify family needs; Develop service goals and objectives; Establish time frames and a schedule of contact. 3) Provide a flexible work schedule to meet the needs of referred clients during non-traditional hours. 4) Initiate contact by telephone or face-to-face with the referred client(s) within seven calendar days of the written referral to explain the service, determine the client’s willingness to participate and establish a mutually agreeable date to conduct a home visit. Document all attempts to reach the client(s) and if no contact is made within seven calendar days of the written referral, the Contractor shall notify the referring worker and withdraw the referral. 5) Conduct a home visit for a face-to-face interview with the client in their home to establish rapport and develop specific goals (and observe the physical conditions of the home) within seven calendar days of the referral. The interview shall be one hour or more in duration. During that interview, Contractor shall provide an explanation of confidentiality, an explanation of the complaint process and ensure completion of a release form indicating the client’s voluntary participation with Direct Family Assistance services. A copy of these forms shall be kept in the client file.