5.3.1. Meet jointly with representatives of the District to exchange information as need regarding the Self Provisioned fiber maintenance. 5.3.2. Assign a list of at least three personnel to the district account for the purpose of contacting in case of a service request. 5.3.3. Have sufficient resources in order to complete the SOW within the allotted timeframe and shall, upon request, demonstrate that they have the resources necessary to complete the SOW within the specified timeframe. 5.3.4. In case of outage or service impacting incident, commitment to inform fiber lessee of any fiber outage or cut within 30 minutes of occurrence. 5.3.5. In case of outage or service impacting incident, commitment to present lessee with plan for service restoration or improvement within one hour of occurrence. 5.3.6. In case of outage or service impacting incident a mean time to repair of 4 hours. 5.3.7. Provide an escalation list with qualifications summary of each person on the escalation list. 5.3.8. Provision of a 24/7/365 phone number in case lessee is first to discover outage or service impacting incident. 5.3.9. Provision of financial or service credit penalty if this service level agreement is violated.
