Specifications include, but are not limited to: partner with a web design firm with experience in municipal web design to design, implement, and host a new .gov website for Kalamazoo County Government. The web design firm will conduct a comprehensive analysis of the existing website, then develop a user‐ friendly content management system (CMS) and design a visually appealing, responsive, and accessible website that follows relevant accessibility standards. The website will need to integrate with Munis (Enterprise ERP), online dog licensing software, and any others deemed necessary by County staff or it must accept APIs. Training and documentation for County staff to manage and update the website, as well as ongoing support and maintenance services, are expected. Primary goals for the new site include: Easily navigable with intuitive design Consistent user flow across the site Responsive and mobile‐friendly High performing and secure Compliant with accessibility standards Focus on Diversity, Equity & Inclusion Emphasis on transparency REQUIRED FEATURES The information below represents the required functional capabilities in the selected CMS. It is not all‐inclusive. Other functionality may be recommended or added. The County's new website vendor must be able to provide, at a minimum, the components shown. Alerts and notifications – Display alerts prominently on the website with notifications sent via email and text messaging to subscribers Appointment scheduling – Integrate with Microsoft Bookings or include the ability to schedule appointments with County services/staff Approval process – Ability for web page changes to alert communications staff, who review and approve before the change is live Calendar – Update/publish calendars for departments/categories with a main calendar to display all events Chatbot (OPTIONAL) – Ability to have an automatic chatbot option for the home page and each department’s home page Citizen communication tools – Forms for citizen submissions to each department Content scheduling – Set dates for content to automatically publish and expire for news sections, calendar listings County branding – Consistent look and feel of website that conveys the County brand, including but not limited to typography, photography, logo, and other graphic elements and color scheme Dashboards and databases – ARPA, demographics, health statistics, parcel search, etc. Department home pages – Ability for different County departments to have dedicated pages within the site that follow the same design as the other interior pages, but have some customization ability Document center – Upload/download capability for files up to 1 GB (media files, PDFs, Docs, XLS, etc.), back‐end ability to search within published and unpublished documents; Please specify overall website storage capacity Easy home page navigation – The home page should include links to the most popular pages of the website E‐notifications (OPTIONAL) – Electronic subscription, scheduled notifications for email and SMS. Citizens should be able to subscribe to notifications from different departments separately Employee intranet – Kalamazoo County will be using Microsoft Office 365 Sharepoint site services for an Employee Intranet. Specify if the proposed solution will have the ability to link to or integrate with Sharepoint services. If the solution cannot integrate with Sharepoint, it must have a way to build an employee intranet to replace our current employee site Frequently Asked Questions – Ability to categorize FAQs by department or page Integration of third‐party sites and services – Third‐party tools, features, and databases should have the same look and feel as the County’s website, and links to third‐party websites should be integrated into the site’s navigation. Please specify if the proposed solution can integrate with Civic Clerk, ArcGIS, RecTrac, Azure AD authentication, Microsoft Office 365 Power Apps, or M365 Sharepoint services that Kalamazoo County currently utilizes. Integration or embedding of multiple merchant payment systems – The County uses different payment processors for different departments. We need to have these available. Any payment processing solution or integration must be a fully compliant PCI solution. Please specify if the proposed solution will include a PCI‐compliant payment processing integration or explain how a PCI solution would interact with the website. Job postings – Please specify if the recommended solution could be a provided solution or require an additional integrated solution. Does the vendor integrate with government leaders in this space, like NeoGov? Maps and directions Multifactor authentication – User login to website must support MFA. Single Sign On (SSO), or SAML integration with Azure AD, or other multifactor options would be optional. Specify supported MFA options. Multilingual support – Ability to translate information on website into different languages, with an emphasis on Spanish News and announcements – Post news releases or updates dynamically to relevant pages based on category Online forms – Create customizable forms, track and export results Page role management – Restrict pages by user; Allow system administrators to establish levels of rights for staff to update/manage/access content based upon roles Polls and surveys (OPTIONAL) – Must be able to tabulate and disseminate the results internally only or publicly. Printable pages – Print‐friendly function using County branding standards Public record management and archive – Kalamazoo County currently uses Civic Clerk for public record management. Can vendor integrate with Civic Clerk or specify how solution could upload existing, create new, categorize, approve and manage public meeting notices, agendas, records, etc.
