Specifications include, but are not limited to: 1. Account receivables management: a. Developing and implementing a comprehensive collection strategy for delinquent EMS bills. b. Receiving, validating, and analyzing account data provided by the City. c. Classifying accounts based on delinquency status and applying appropriate collection actions. 2. Communication and outreach: a. Initiating timely and professional communication with debtors through multiple channels (e.g., phone, email, letters). b. Negotiating payment plans and settlements to maximize recoveries. c. Maintaining accurate and detailed records of all communication and collection activities. 3. Reporting and analysis: a. Providing regular reports on collection performance metrics, including recovery rates, average collection time, and costs. b. Identifying trends and patterns in delinquent accounts to inform future strategies. c. Utilizing data analytics to optimize collection efforts. 4. Compliance and ethics: a. Adhering to all applicable federal, state, and local laws and regulations governing debt collection practices. b. Maintaining the highest ethical standards and treating debtors with respect and courtesy. 5. Technology and infrastructure: a. Utilizing robust and secure technology platform to manage account data, communication, and reporting. b. Integrating with the City's existing financial and ERP systems as required, including integration with Digitech, a 3rd party biller currently used by the City’s Fire Department, for the transfer of EMS billing accounts.
