The Contractor will provide administrative services for the Michigan Department of Health and Human Services (MDHHS) stratified, random-moment in time study for the state’s MI Options Program, which is the state’s No Wrong Door (NWD) system and delivery of Person-Centered Options Counseling (PCOC) program. The NWD system will provide counseling for older and disabled Michiganders on Long Term Services and Supports options through the PCOC grant, and unbiased Medicare counseling services via the State Health Insurance Assistance Program (SHIP), and Medicare Improvements for Patients and Providers Act (MIPPA). The NWD system is managed by MDHHS’s Community Options Supports and Services (COSS) Section. Counseling services are provided by agencies across the state who are referred clients via a Statewide Call Center or via local in-house referrals. Additional information on the NWD program including the above-mentioned grants and grantees can be found via the NWD Grant Funding Opportunity (GFO) included as an attachment. The Contractor will provide administrative assistance to MDHHS staff in managing MAC time tracking for the NWD program. The Contractor will also provide direct administrative and technical assistance to the implementing agencies (Grantees and their subgrantees and formal partners) in setting-up, reviewing, and managing their MAC time tracking for the NWD program.
