Specifications include, but are not limited to: OCHN is soliciting proposals from qualified survey providers with expertise and experience implementing and managing the CAHPS behavioral health survey, Experience of Care and Health Outcomes (ECHO) for Adults and Children. OCHN would like the survey to take place prior to 8-30-23 and be conducted according to the Instructions for Fielding the ECHO Survey 3.0 Instructions located on the CAHPS website, www.cahps.ahrq.gov. The purpose of this RFP is to contract with the best qualified Proposer to help OCHN examine and understand member perspectives and to continuously improve the experience of care delivered throughout our behavioral health services. The Vendor will draw a sample from the Member database of individuals who have received behavioral health services and meet the inclusion criteria. The requested number in the sample is 2,000 Adults and 750 Children. A typical response rate for the Medicaid population is noted as 40% in the ECHO instruction document. The recommended administration protocol for the ECHO Survey is a mixed mode approach that uses both mail and telephone modes of data collection to maximize response rates. E-mails will not be used for survey distribution. Specifically, to administer this survey, conduct: ‐A single mailing of the survey and follow-up postcard ‐Telephone follow-up of non-respondents to the mailing Since the vendor will be using a single survey mailing, the field period is fairly short (8 weeks). The following timeframes should be met for survey administration: -Send questionnaire with cover letter and fact sheet to the respondent – Day 0 -Send a postcard reminder to all respondents – Day 7 -Initiate telephone contact for non-respondents, such that at least 8 telephone calls are attempted at different times of the day and on different days of the week – Day 15 -Telephone follow-up is completed (complete interviews obtained or maximum number of calls reached for all non-respondents) - Day 56
