The selected MSP will be responsible for the following: A. General IT Support • 24x7 end-user helpdesk (remote and on-site when needed) • Troubleshooting and maintenance of workstations, servers, laptops, and city-owned mobile devices • Mobile device management solution to ensure management of all workstations, servers, laptops and city owned devices B. Infrastructure Management • Administration, monitoring, and management of on-premise servers and networking equipment • Support and maintenance for Windows, Linux, and application servers • Network design, monitoring, and troubleshooting (including firewalls, Wi-Fi, VPNs) C. Cloud Services and Migration • Assessment and strategic planning for cloud migration (email, files, business apps) • Ability to provide migration and ongoing support for cloud services (Microsoft 365, Azure, etc.) • Implementation of backup, business continuity, and disaster recovery solutions
