The awarded supplier shall furnish all labor, materials, tools, equipment, delivery, and services necessary to support the operational needs of the City’s Copy Center. The scope of services includes, but is not limited to, supply delivery, online ordering platform access and training, account management support, detailed usage reporting, storefront accessibility, and timely resolution of technical or service issues. 1. Ordering & Website Access • Respondents must accept orders via phone and online. • The website must be user-friendly with access to products, pricing, and order tracking. • Respondents must provide login credentials for review, offer user training for five staff, and support multi-level order approval. 2. Delivery • Free next-business-day delivery is required for orders placed before 4:00 PM. • Deliveries must include inside suite service and a packing slip. • Respondents must outline the ability to meet these delivery standards. 3. Retail Storefront • Respondents must list store locations, available items, and in-store purchase process. • Store purchases must be invoiced at contract pricing and reflected in summary billing.
