1. Ordering & Website Access • Respondents must accept orders via phone and online. • The website must be user-friendly with access to products, pricing, and order tracking. • Respondents must provide login credentials for review, offer user training for five staff, and support multi-level order approval. 2. Delivery • Free next-business-day delivery is required for orders placed before 4:00 PM. • Deliveries must include inside suite service and a packing slip. • Respondents must outline the ability to meet these delivery standards. 3. Retail Storefront • Respondents must list store locations, available items, and in-store purchase process. • Store purchases must be invoiced at contract pricing and reflected in summary billing. 4. Account Support • A dedicated local sales representative must be assigned to assist with account management, orders, and service issues. 5. Returns & Exchanges • Returns must be processed promptly with no restocking fees. • Respondents must detail credit issuance procedures and defective item handling. 6. Pricing & Discounts • Respondents must offer a competitive pricing structure with discounts on printing supplies, technology, and toner. • Include verification process, rebate programs, or other incentives in the proposal. 7. Reporting & Reviews • Provide quarterly and annual reports covering product usage, spend, returns, and delivery metrics. • Participate in quarterly performance reviews to evaluate service and contract utilization. 8. Catalogs • Provide five product catalogs, with replacements as needed. • Digital versions must be accessible via the ordering platform. 9. Scope Flexibility • Attachment C item list is not exhaustive; quantities may change. • Respondents must be able to adjust to evolving supply needs.
