A successful Contractor shall be required to provide the following services, subject to the specified rights and discretion reserved by DEGA. 3.1 Staffing 3.1.1 Operations Manager: Contractor shall provide an Operations Manager to oversee the entire Downtown Ambassador Program operation. The Operations Manager shall be skilled, experienced, and friendly, with a clear understanding of the mission and goals of downtown management entities generally, and DEGA specifically. The Operations Manager must have demonstrated experience in project management and staff supervision. This individual will effectively manage the Downtown Ambassador Program, direct staff— including hiring and firing—implement multiple projects simultaneously, maintain records, communicate regularly and effectively with DEGA, and represent DEGA in a professional manner. 3.1.2 Workforce and Leads: Contractor shall provide all staffing for the completion of the tasks and services described in Exhibit A throughout the Service Area (Exhibit B). Contractor shall complete all staffing related tasks, including, but not limited to, advertising and recruitment, pre-employment screening, interviewing, hiring, background checks, training, management, scheduling, and deployment as well as diligent supervision to ensure that the performance of all employees meets the needs and standards of DEGA. The daily workforce shall consist of an adequate number of team members to perform the requirements of the contract. 3.1.3 Training: The individuals selected to serve as Downtown Ambassadors are expected to be personable and well-prepared to perform their assigned duties. The Contractor shall design and implement a comprehensive training program, approved by DEGA, which includes both initial and in-service training. All training costs are to be covered by the Contractor and shall incorporate local resources when appropriate. See Exhibit C for detailed training requirements. 3.1.4 Background Checks: Background checks must be completed on all Contractor employees prior to hiring. At the request of DEGA, Contractor will provide the results of all background checks to DEGA. DEGA reserves the right to disqualify any proposed or existing Contractor employee from service in the Service Area based on the results of the background check. 3.1.5 Employee Benefits: Employee medical, dental, and life insurance packages should be considered and made available by the Contractor as a benefit to all members of the Downtown Ambassador Team. At the request of DEGA, Contractor will provide DEGA with an outline of the recommended benefit package to be offered and the dollar amount of the related costs for each package that would be the responsibility of the employee and Contractor, the final benefit package to be offered to employees, and any revisions made later thereto.
