Provide services as required by the Tier-Two SOW issued by any State agency or MiDEAL member to develop project work plans, consult with all stakeholders, provide performance metrics, provide recommendations for improvements for projects, and identify, assess, and prioritize risks to projects. General deliverables may include but are not limited to. Developing a scope or charter to document desired outcomes. Developing project plans to specify timelines and milestones for initiatives. Identifying, capturing, analyzing, researching, and summarizing relevant data. Facilitating meetings with internal and external stakeholders Evaluating existing processes and organizational structures, Determining best practices to recommend opportunities for improvement. Providing consultation and advisory services to achieve business goals. Developing and documenting improved processes and procedures. Developing tools and materials necessary to support implementation of improved processes and procedures. Developing implementation or action plans that are appropriate to existing policies and statutory requirements. Supporting the agency during implementation of changes. Transferring knowledge and providing support necessary to sustain long term success. Developing workforce, organizational, and training programs, including deployment strategies. Assisting with policy and procedure development. Facilitating strategic plans with leadership groups. Providing project documentation in secure and accessible formats. Contractor confirms proficiency in virtual facilitation of services to be delivered if required by the individual SOW, and the platform must be approved by the State of Michigan. The Contractor: Is proficient in utilizing various platforms for virtual facilitation of meetings and trainings (i.e. Microsoft Teams, Zoom). Has the ability to leverage breakout room functionality for training and client meetings. Has experience conduct hybrid meetings (combination of client facing and virtual attendees).
