System Features • Hosted VOIP system • Accommodate multiple physical locations • Porting of existing DID's • Dedicated, firewalled, separate LAN • Data Encryption • Security Auditing and Monitoring • Access Control • Secure off-site backup of data, logs, and configuration files • Multi-factor authentication for administrative access • Support for integration with existing boardroom setup (Polycom Vortex EF2241 and Obihai OBi302 adapter) or a suitable replacement • Compliance with applicable laws, standards, regulations, and guidelines o SARBANES-OXLEY (SOX) o FCC E911 (Enhanced 911) Regulations o NIST (National Institute of Standards and Technology) Guidelines User Portal • User Portal for managing routine tasks, such as: o Voicemail o User profile updates o Extension settings (e.g., forwarding, DND, call blocking) Admin Portal • IT admin portal for managing administrative tasks, such as: o User extension configuration (create, update, and delete) o IVR menus and call routing o Call logging and reporting o System backups and restore procedures o User portal access management Additional Features • Utilize existing hardware (desk phones, switches, etc.) for Taylor and GP locations • Computer Softphones • Mobile Softphones • Call recording • Call logging • Call filtering and blocking • Do Not Disturb (DND) functionality • Follow Me and Group Hunt options (ring multiple phones or ring a separate phone after a delay) • Dial by name directory • Paging functionality (for emergency announcements via physical phone speaker) • Ring groups for team-based call handling • Fax to email service (existing 2 lines at Taylor must be supported) • Voicemail delivery to phones, softphones, and email • At least 7 IVR Menus • Training • Ongoing Support
