Specifications include, but are not limited to: The purpose of this Request for Proposal (RFP) is to procure a fully supported and configurable Customer Information System (CIS) to meet the needs of ZBPW. The goal of this procurement is to secure a proven solution with a very flexible configuration model which will minimize the need for any custom modifications. The CIS should encompass all customer care and utility billing capabilities to support at a minimum - electric, gas, water, sewer, stormwater, refuse, broadband, cable, telecom, and other municipal services. The CIS will provide a platform to support operations and management of all customer-related utility services, which includes, but is not limited to: Enrolling new customers Generating billing Managing payments Administering customer service transactions Tracking meter reading and consumption Generating service orders Billing multiple cycles Flexible and configurable rate engine to support services including electric, gas, water sewer, with the possibility of adding stormwater, refuse, broadband, cable, and telecom, and/or other special assessments Enabling customer self-service access to a variety of customer account information as well as e-billing, payments, usage, efficiency program offerings, consumption goals, alerts, and notifications to customers and more
