Software and Licensing /Subscription Software solution will ideally meet all or most of the technical and functional requirements included on Attachment F, Requirements Matrix. Licensing or subscription model must adequately support an agency of our size. Proposal must include any required server-side software licenses required to support the system, if applicable. Licenses shall provide required software access to City users for the life of the contract and any executed contract term extensions. Price for use of each license/license type to be set for each year of the contract’s base term and for optional contract term extensions. License subscription includes software updates, upgrades and platform changes throughout the life of the contract and any optional contract term extensions. Upgrades shall be provided by the vendor at no cost to the City so long as a valid maintenance and support agreement or, if applicable, software as a service licensing agreement, is in place. Proposal must describe how the software is licensed (e.g. named user, concurrent users, enterprise/site, power user vs. basic user, etc.) and the options available for licensing. Proposal must describe whether the same licenses required for all users, or if there are varying levels or types of licenses, what those license types/levels are, and access and/or restrictions associated with each. Project Management and Professional Services Project management and implementation services including a dedicated Project Manager who will serve as a primary point of contact for the City for the duration of the contract Weekly project status calls and project status reporting Project risk analysis and mitigation Issue escalation process
