1. Solution must support a production and one or more non-production environment(s). 2. Solution must support the following types of users: Admitted students, faculty, staff, alumni, retirees, and third party/non-employee. 3. Solution must allow different levels of identity assurance to be assigned based on account type. 4. Solution must support prevention of unauthorized access through robust identity verification mechanisms. 5. Solution must support a seamless, user-friendly interface for both claimants and administrators. 6. Solution must have a self-service portal for users to initiate account claims. 7. Solution must support integration with MSU’s backend systems (Oracle DB, MSSQL DB, MySQL DB, API endpoints) for claim validation. 8. Solution must have a notification system (email) for claim status updates. 9. Solution must have the capability to expire account claim codes after an allotted timeframe. 10. Solution must support document upload and OCR capabilities. 11. Solution must have fraud detection and flagging for suspicious activity. 12. Solution must support multi-factor ID verification (e.g., government-issued ID, email/phone verification, address verification). 13. Solution must support government-issued IDs and address verification from countries including and other than the United States of America. 14. Solution must support real-time and asynchronous verification workflows. 15. Solution must have the capability to display on-screen error messages when users enter information with formatting issues (e.g. incomplete email entries, incorrect DOB format) 16. Solution must adhere to accessibility guidelines and be WCAG 2 compliant 17. Solution must adhere to relevant regulatory and privacy requirements (e.g. GDPR and FERPA) 18. Solution must provide multiple on-screen language options for end users 19. Solution must have a responsive design compatible with desktop, tablet, and mobile devices, and varying browser types (e.g. Firefox, Safari, Chrome) 20. Solution must support use of international IP addresses
