Specifications include, but are not limited to: The answering service’s main objective is to quickly and professionally triage and dispatch all calls received from both staff members and tenants. Ultimately, the goal is to deliver 100% of calls error-free.For the purpose of this contract the definition of an outbound call is: “when the service receives a call (from a tenant, fire department, police department, etc.) It takes the information down, hangs up, triages the call and then places a call to the appropriate LHA staff to report the emergency call.”The answering service on average will receive 1717calls (approximately 1717inbound calls and approximately 398outbound calls) in a given month (a month being the 1st through the 30th/31st ofa month and not 30/31days that cross months). Each invoicing shall reflect one complete month (i.e., January 1 –31).