Specifications include, but are not limited to: • Provide resources experienced in Oracle Suite of IAM products, specifically the upgrade of the existing Oracle IAM 11g Suite to Oracle IAM 13c/19c. o At a minimum, the Senior level Oracle IAM resource should be onsite in Shrewsbury, Mass for the duration of this agreement for normal business hours. o The Senior level Oracle IAM resource should also be able to implement the upgrade such that it will accommodate future transition to a cloud-hybrid solution o Resources should be able to work independently • Said resources will be able to guide and provide hands-on assistance to the UMass team in performing the installation and upgrade of the IAM System. • Provide guidance and services to implement a multi-data center high availability architecture.