MassHousing’s Homeownership Servicing and Operations business line is seeking qualified vendor and risk management agents, with a demonstrated commitment to the principles of diversity, equity and inclusion, to provide operational due diligence services throughout the Commonwealth of Massachusetts in connection with MassHousing’s approved mortgage lenders through its correspondent lender arrangement. MassHousing will be selecting one or more operational due diligence agents with experience in each of the following areas, and respondents should indicate in their responses their qualifications in such areas of expertise: • Vendor Management. Setting priorities, identifying lender records that require further review and taking action to obtain and follow-up on the information and/or documentation requested • Compilation and updating third-party data in accordance with MassHousing criteria for approval and annual recertification l Please provide a list of the qualified risk management or operational due diligence personnelthat will be providing the services. • Periodic review of Best-effort commitment pull through rate, delinquency data, repurchase activity, defective delivery rate, minimum loan delivery requirements. • Coordination and processing of audited financial statements, networth verification, banking quality control, business plans, licenses and production report. • Utilization of Comergence and other software to obtain lender information • Streamlining processes, document automation and data extraction as required by the services contract.
