Specifications include, but are not limited to: Establish an internal governance model to oversee the integration of RPA, such as bots, from a business and technology perspective; Identify a potential list of processes that should be considered for intelligent automation, including suggestions for where optical / intelligent character recognition may be used; Recommend processes to automate, including recommendations on how best to determine ROI; Provide complete functional design documents per bot; Provide a service-oriented approach to supporting and continually improving bots; Assist in the programming of processes of bots; Provide programming training, reference guides and troubleshooting materials to UMMS personnel; and Provide UMMS personnel with the necessary skills and knowledge to allow them to program subsequent bots internally.