Specifications include, but are not limited to: The Connector is issuing this Request for Responses (“RFR”) from qualified vendors to provide enrollment, premium billing and payment collection outsourcing services (“Enrollment, Premium Billing and Payment” or “EPB Services”) that are compliant with the ACA and the Health Connector’s enabling legislation, MGL ch. 176Q.[footnoteRef:1] [1: In addition to the EPB Services that are the subject of this RFR, the Connector also engages in a variety of functions required of ACA-Compliant Exchanges, including certification, recertification, and decertification of QHPs; maintenance of a plan management process to ensure ongoing QHP compliance and performance; provision of oversight and monitoring of Plan performance, operation of a Small Business Health Options Program (“SHOP”) for Small Groups, including offering ACA-Compliant Employee Choice; determining eligibility for Exchange participation and receipt of Advanced Premium Tax Credits (“APTCs”); conducting and managing eligibility appeals; administering a process to certify individuals who are exempt from the individual mandate (Certificates of Exemption); and developing and providing oversight of consumer and stakeholder engagement and support capabilities including outreach and education, consumer assistance through the Exchange website, call center assistance, and use of Navigators.]