The services provided by the travel agency must include: o The travel agency must be able to find and present various travel options/routes and connecting flights, hotels and ground transportation to a requested destination. The agency shall find the least expensive option, based on Economy Class rates, unless otherwise instructed by Worcester Public Schools. • Provide fare quotation, by email, within 24 hours of request. • Reserve and issue tickets, electronically or physically, for all travel arrangements, at least 48 hours before time of departure, and if applicable, upon receipt of City of Worcester purchase order number. No additional charges will be assessed for this service. • Agency service must be available Monday – Saturday 8:30 AM – 4:30 PM. • Inform the traveler(s) immediately of any changes or cancellations in scheduled flights, for any event, which may affect travel arrangements. • Wherever possible, minimize any fees or penalties applicable to changes and/or cancellations.
