Specifications include, but are not limited to: Product must support remote access/control for multiple OS and hardware platforms (Windows, MAC, iOS, Android, Windows Mobile) Provides both full control and passive viewing Must require access notification and authorization from our customers when attempting to remote. Operates over the Internet (not just the corporate network), with minimal network reconfiguration. Enables remote control/access regardless of firewall, NAT or proxy configuration. Has flexible session establishment capabilities, such as point-to-point (by IP address on LAN) and/or via Internet-visible gateway. Offers options to remote-control a PC without a persistent agent installed. Remote support sessions push down a temporary agent, which is completely removed when the session terminates. Solution can scale to meet several supported users and geographies. Supports 64-bit environments.
