Specifications include, but are not limited to: Item System Delivery Yes No 1 The proposed system must not require the purchase or installation of any hardware, software, or phone lines, whether onsite or offsite. 2 The provider must have secured Service Level Agreements or equivalent that guarantee call capacity adequate to serve the institution simultaneously with the providers client base. Please describe. 3 The provider must have system redundancies to ensure call delivery, such as multiple telecommunications providers. Please describe. 4 The provider must have system delivery throttling capability so that both emails and phone calls can be throttled to avoid overflowing the local switch network. Describe in detail this functionality. 5 State the highest volume of voice messages delivered to unique phone numbers through your SaaS application within a concurrent 24-hour period. 6 State the monthly average volume of calls and text-based messages through your system. 7 State the annual volume of calls and text-based messages through your system in 2010. 8 Cite evidence of experience in successful call delivery during times of highly impacted capacity (e.g. hurricane, flood, tornado, fire, or snow storm) and metrics around it. 9 The provider must state uptime for the system for the past three (3) years. Uptime must include scheduled maintenance. 10 The provider must describe its disaster recovery plan.
